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Support

How can we help?

Answers to the questions every new runner asks — and a real human on the other end of the inbox if you're still stuck.

Kipy, a round white pixel buddy with a sprout on its head, waving its arms

Talk to a person

Email us anything — bug, question, or a picture of your longest walk. We read everything and usually reply within a couple of days.

support@dagachii.com

Email support

Getting moving

How do I log a walk or run?

Two ways: track live with “Start activity” on the Log tab, or connect Apple Health / Health Connect on your Profile so workouts sync in on their own — watch workouts included. There's no manual entry, so every mile on a leaderboard was really moved.

How do points work?

Every bit of distance earns points, with a small bonus for showing up regularly. Points cap each week so races reward consistency, not grinding — and they never expire.

How do streaks work?

Streaks count your active days. A rest day pauses your streak instead of resetting it — recovery is part of training, and Dagachii never shames a day off.

Your Kipy

What does my Kipy do?

Your Kipy grows with you: distance becomes XP, levels grant skill points to spend on attributes, and new Kipies & runners join your collection from the shop and race prizes.

What are attributes for?

Attributes are your trainer stats — spend skill points and respec freely anytime. In duels each one has a job: Power hits harder, Speed strikes first and dodges, Stamina is your health bar, Luck sparks critical hits, and Charm makes rivals pull their punches.

How do Avatar Duels work?

Pick a friend or a sparring partner and a fighting style (Brawl crushes Rush, Rush outpaces Guard, Guard stuffs Brawl) and the Kipies spar it out using both builds — attributes plus avatar & gear bonuses. Wins earn points and badges, losses never cost a thing, and you get three duels a day.

Friends & races

How do races work?

Create or join a group and a weekly distance race runs automatically. Totals feed a live leaderboard, the round winner takes its badge, and everyone else still banks their points — then a fresh round begins.

Who can see my activity?

Only mutual friends see your public slice: username, level, badges, and standings in races you share. Workouts, streaks and points stay yours alone — the full picture is under Privacy & Data in Settings.

Account

Can I change my username?

No — your username is chosen once at sign-up and doubles as your display name. Keeping it fixed keeps friendships and race history honest.

How do I delete my account?

Settings → Privacy & Data → Delete account. It removes everything immediately and permanently — there's no undo.

How do I export my data?

Settings → Privacy & Data → Export my data. We'll bundle your profile, workouts, points history and badges into a file and email you a download link.