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Support

How can we help?

Answers to the questions every new runner asks — and a real human on the other end of the inbox if you're still stuck.

Kipy, a round white pixel buddy with a sprout on its head, waving its arms

Talk to a person

Email us anything — bug, question, or a picture of your longest walk. We read everything and usually reply within a couple of days.

support@dagachii.com

Email support

Getting moving

How do I log a walk or run?

Track live with “Start activity” on the Log tab, or connect Apple Health on iPhone or Health Connect on Android from your Profile so workouts sync in on their own. Apple Watch workouts and workouts from Android sources that sync to Health Connect are included. There's no manual entry, so every mile on a leaderboard was really moved.

How do points work?

Movement and game rewards earn Points, with a weekly cap on workout Points so challenges reward consistency, not grinding. Petals are a separate virtual currency that may be earned or bought in optional packs and can be converted into Points. Neither balance changes your workout records or challenge results.

How do streaks work?

Streaks count your active days. A rest day pauses your streak instead of resetting it — recovery is part of training, and Dagachii never shames a day off.

Your Kipy

What does my Kipy do?

Your Kipy grows with you. Use Points or Petals, depending on the catalog item, to add Kipies, Athletes, themes, and other virtual goodies to your collection.

Petals & purchases

Do I have to buy anything?

No. Dagachii is free to download and play on iPhone and Android, with no ads or loot boxes. Optional consumable Petal packs are available through the App Store on iPhone and Google Play on Android.

What do Petal packs include?

Each pack adds the Petal quantity shown on the purchase screen. The app also shows the store's localized price before you confirm. Petals may be earned in the app or bought, used for eligible virtual items, and converted into Points. Petals, Points, and virtual items have no cash value, cannot be transferred or cashed out, and do not affect workout data or challenge results.

Who handles payment or a refund?

The App Store processes iPhone purchases and refund requests, while Google Play processes Android purchases and refund requests. Check your store receipt and contact support if a purchase was not credited.

Friends & challenges

How do challenges work?

Create a challenge: pick the days it runs and set a distance goal — total, or per-day. Every challenge has an invite code, so bring friends or run it alone. Miles feed a live leaderboard, the winner takes the badge, and a repeating challenge opens a fresh round on its own.

Who can see my activity?

Mutual friends can see your public slice, such as your username and badges. People in a challenge with you can also see standings and limited details for workouts counted in that challenge: activity type, date and time, distance, duration, and pace. Routes, heart rate, calories, workout source, other workouts, streaks, Petals, and Points stay private.

Account

Can I change my username?

No — your username is chosen once at sign-up and doubles as your display name. Keeping it fixed keeps friendships and challenge history honest.

How do I delete my account?

Settings → Privacy & Data → Delete account. When the request completes, it removes your sign-in account and active app data and requests erasure of your RevenueCat customer record. There is no undo. If a provider step is temporarily unavailable, the app asks you to retry. Tombstoned analytics, email delivery suppressions, and Apple, Google, or other processor records that must be kept for refunds, fraud prevention, tax, or legal compliance may remain as explained in our Privacy Policy.

How do I request a copy of my data?

Email support@dagachii.com from the address associated with your Dagachii account and ask for a copy of your data. We may verify your identity before providing it.